Night-Shift Retail Team Leader

John Lewis plc; Wellington; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Night Premium £4.75/hr

Night Shift Premium £4.50/hr

Job summary

Waitrose & Partners in Wellington, Somerset is seeking a Team Manager to lead a shop team, delivering outstanding Partner-led customer service and driving sales. The role includes managing night premiums (£4.75/hr) for 22:00–06:00 hours and night shift premiums (£4.50/hr) for related hours, with DBS checks possible in recruitment.

Contract is permanent, 37.5 hours across seven days with late finishes, evenings and weekends (20:00–07:00).

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and conduct performance conversations.
• Passion for retail, with understanding of competitors and market factors.
• Ability to assess workload realistically and adapt plans to meet deadlines with stakeholders.
• Clear communication and influence across levels.

Responsibilities

• Oversee day-to-day operation of the shop.
• Maximise sales and minimise wastage.
• Maintain availability and merchandising; ensure legal and secure store operation.
• Improve customer satisfaction.
• Lead and manage holidays and absences; people-related tasks.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change.

Skills

Team leadership

Talent management

Retail passion

Workload planning

Stakeholder comms

Job description

Waitrose & Partners in Wellington, Somerset is seeking a Team Manager to lead a shop team, delivering outstanding Partner-led customer service and driving sales. The role includes managing night premiums (£4.75/hr) for 22:00–06:00 hours and night shift premiums (£4.50/hr) for related hours, with DBS checks possible in recruitment.

Contract is permanent, 37.5 hours across seven days with late finishes, evenings and weekends (20:00–07:00).