Night Shift Team Leader — Retail Excellence

John Lewis; Bridport; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Night premium

Job summary

Waitrose in Bridport is seeking a Team Manager to lead a high-performing Partner team, delivering outstanding customer service and driving store performance. You will be a role model, accountable for coaching, holiday planning, and maintaining a positive culture in a busy environment.

The role includes working varied hours with a night premium for shifts between 22:00 and 06:00, and a permanent full-time contract.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and conduct regular performance conversations.
• Strong retail awareness and understanding of competition and market factors.

Responsibilities

• Maximise sales and profit while minimising wastage.
• Maintain high availability and merchandising and ensure secure store operation.
• Improve and maintain customer satisfaction.
• Lead and develop the team, manage holidays and absences, and foster a caring, productive culture.
• Engage Partners to deliver and embed change within the store.

Skills

Team leadership

Customer service

Retail experience

People management

Communication

Job description

Waitrose in Bridport is seeking a Team Manager to lead a high-performing Partner team, delivering outstanding customer service and driving store performance. You will be a role model, accountable for coaching, holiday planning, and maintaining a positive culture in a busy environment.

The role includes working varied hours with a night premium for shifts between 22:00 and 06:00, and a permanent full-time contract.