Night Shift Team Lead – Retail Customer Experience

Tesco; Bathgate; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Employee discounts

Wellbeing services

Life insurance

Pension with 7.5% match

Cycle to work

Job summary

Tesco is looking for a Night Shift Lead to help deliver outstanding customer service in our Bathgate store. You’ll lead the team, cover multi‑functional roles, and resolve day‑to‑day queries to keep the store running smoothly during night hours.

You’ll coach colleagues, promote inclusive teamwork, and step in for the Manager when needed to make balanced decisions. Benefits include holiday and flexible hours, colleague discounts, wellbeing support, life cover and a competitive pension.

Qualifications

• Experience leading a team in a fast paced retail environment.
• Strong customer service mindset and communication skills.
• Comfortable working night shifts and flexible hours.

Responsibilities

• Lead the store team to deliver a great customer experience during night shifts.
• Oversee day‑to‑day store operations and respond to queries.
• Coach colleagues and model excellent service.
• Step in for the Manager in their absence and make balanced decisions.

Skills

Team leadership

Customer service

Communication

Tools

Store operations software

Job description

Tesco is looking for a Night Shift Lead to help deliver outstanding customer service in our Bathgate store. You’ll lead the team, cover multi‑functional roles, and resolve day‑to‑day queries to keep the store running smoothly during night hours.

You’ll coach colleagues, promote inclusive teamwork, and step in for the Manager when needed to make balanced decisions. Benefits include holiday and flexible hours, colleague discounts, wellbeing support, life cover and a competitive pension.