Night Shift Leader — Build Teams & Deliver Great Service

Tesco Retail; Liverpool; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Night Shift Lead to guide store teams in delivering a superior customer experience. You will work across store areas, support colleagues, and lead in the Manager’s absence while maintaining strong communication and coaching to drive service levels.

The role requires leadership in a fast-paced retail environment, with a focus on inclusive team dynamics and adaptable decision-making. 18+ years old, flexible night hours, and a commitment to great service are essential.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service mindset with ability to resolve issues.
• Excellent communication and coaching skills with peers and customers.
• Must be 18 years or older to apply.

Responsibilities

• Lead the store team to deliver a great in-store customer experience.
• Work across all store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to support team performance.
• Cover store leadership in the Manager’s absence when needed.
• Make balanced, flexible decisions and adapt quickly to change.
• Coach colleagues, provide feedback and role-model great service.

Skills

Leadership

Customer service

Team collaboration

Communication

Coaching

Adaptability

Job description

Tesco is seeking a Night Shift Lead to guide store teams in delivering a superior customer experience. You will work across store areas, support colleagues, and lead in the Manager’s absence while maintaining strong communication and coaching to drive service levels.

The role requires leadership in a fast-paced retail environment, with a focus on inclusive team dynamics and adaptable decision-making. 18+ years old, flexible night hours, and a commitment to great service are essential.