Night Shift Leader – Lead a Customer‑Focused Store

Tesco Retail; Saffron Walden; On-site; GBP 22,000 - 30,000; Full time

Job summary

Tesco Retail in the United Kingdom is seeking a Night Shift Lead to supervise store operations and ensure a high standard of customer service throughout the night shift.

You will coordinate the team, manage availability windows, and lead the store in the Manager's absence, with competitive night rates and a minimum weekly hours commitment. This role offers opportunities for growth within a large, inclusive retailer.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong role modelling of excellent service and customer focus.
• Clear verbal and written communication to keep the team informed.
• Natural leadership with ability to motivate and inspire results.

Responsibilities

• Lead the store team to deliver a great in-store customer experience.
• Work across all store areas and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Act as the go-to person in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback, and model great service.
• Stay curious and seek opportunities to serve customers and communities.

Skills

Team leadership

Retail experience

Customer service

Communication

Adaptability

Job description

Tesco Retail in the United Kingdom is seeking a Night Shift Lead to supervise store operations and ensure a high standard of customer service throughout the night shift.

You will coordinate the team, manage availability windows, and lead the store in the Manager's absence, with competitive night rates and a minimum weekly hours commitment. This role offers opportunities for growth within a large, inclusive retailer.