Night Shift Leader: Retail Team Coach

Tesco Retail; Stowmarket; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead for night shifts to oversee store operations and lead the team during the night period. You will ensure smooth running across departments, support colleagues, and maintain high service standards.

This role requires a strong leader capable of decision-making and delivering excellent customer experiences. Being 18+ with a flexible schedule, you will manage shifts within availability windows and participate in shaping in-store processes to improve efficiency and

Qualifications

• Experience in a team-lead or management position in a fast-paced retail environment.
• Be a strong role model for delivering great service and ensuring customers' needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, your role is to be the go-to person for day-to-day operational queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers, communities, and the planet a little better every day.
• Be confident in leading the store in the Manager's absence.

Skills

Team leadership

Retail experience

Customer service

Job description

Tesco is seeking a Shift Lead for night shifts to oversee store operations and lead the team during the night period. You will ensure smooth running across departments, support colleagues, and maintain high service standards.

This role requires a strong leader capable of decision-making and delivering excellent customer experiences. Being 18+ with a flexible schedule, you will manage shifts within availability windows and participate in shaping in-store processes to improve efficiency and