Night Shift Support Worker

Changing Lives; South Shields; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 Days Holiday

Wellbeing Days

Private Health Insurance

Pension

Life Cover

Job summary

Changing Lives is seeking a Night Shift Support Worker to safeguard women and children in a refuge overnight, ensuring a secure, supportive presence through quiet leadership during the night.

The role requires a DBS check, empathy for trauma, and a commitment to helping residents move toward safer futures within a caring, structured team.

A stable, supportive workplace with opportunities to contribute to housing and homelessness services across the country.

Responsibilities

• Ensure safety, security and wellbeing of women and children in the refuge during the night.
• Respond to emergencies and safeguarding concerns, addressing practical needs as they arise.
• Maintain a calm, safe environment and provide thorough handovers to ensure continuity of care.

Job description

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Night Shift Support Worker

Reference: SEP20261420

Expiry date: 17:00, Tue, 29th Sep 2026

Location: Rhea Project

Salary: Competitive

Benefits: Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Housing & Homelessness Services

A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.

Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.

About the Job

Due to the nature of the service and the requirement to provide support within a women-only environment, this position is open to female applicants only. This is an occupational requirement and is applied in accordance with the Equality Act 2010.

The Nightshift Support Worker (Waking Nights) will ensure the safety, security, and wellbeing of women and children residing in the refuge during the night. The role provides a supportive and reassuring presence, responding to emergencies, safeguarding concerns, and practical needs, while maintaining a calm and safe environment. The worker will also carry out essential housing management tasks, record-keeping, and handover to ensure continuity of care and support.

The successful applicant will be subject to an enhanced DBS check.