Support Worker

Changing Lives; Doncaster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Maternity leave

Paternity leave

Adoption leave

25 days holiday + wellbeing

Birthday & bank holidays off

Pension

Life cover 4x salary

Private health insurance

Job summary

Changing Lives in Doncaster offers a Support Worker role within Open House Plus, a 26-room supported accommodation for people experiencing homelessness. You will join a passionate team delivering high‑quality, person-centred support, with training provided and involvement in case management reviews.

The role operates on a shift schedule requiring flexibility to ensure uninterrupted support. You will empower residents to improve life skills, document activities, and maintain GDPR‑compliant

Responsibilities

• Working both individually, and as part a team, to build productive relationships with individuals accessing the Changing Lives service.
• Support, listen, guide and signpost individuals to allow them to receive the required support to manage their physical environment.
• Ability to build relationships on 121 basis, as well as within a group setting, to provide key support and enhance personal wellbeing
• Carry out regular building health and safety inspections, identifying risk factors, responding accordingly, and carrying out basic repairs where required.
• To ensure that the standards of the building are maintained by following designated tasks, whilst maintaining a high level of cleanliness, meeting all legal and statutory requirements to operate safely, effectively and efficiently.
• Empower individuals to improve their life skills through the delivery of workshops/activity sessions and/or signpost to external agencies who can provide support in this area.
• Ensure that all written reports, documentation and internal systems are updated accordingly and in a timely manner, in line with Changing Lives' policies and procedures, whilst always maintaining a high level of confidentiality and adhering to GDPR
• Supporting residents to gain independent living skills such as cooking activities, shopping, use of the laundry facilities.
• Supporting residents to appointments within the community such as attending probation, drug and alcohol services, doctors' appointments etc.
• Building robust move on plans and supporting residents to independent living.
• Leading on activities to engage residents in meaningful use of time.
• Signposting and making referrals to other agencies such as domestic abuse services, drug and alcohol services, mental health etc.
• Raising safeguarding referrals, MARACS, MAPPA and initiating and attending multi-agency meetings
• Carrying out allocated daily cleaning tasks

Job description

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Support Worker - Fixed Term

Reference: SEP20260450

Expiry date: 2026-09-15 17:00:00.000

Location: Doncaster

Benefits: Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Housing & Homelessness Services

A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.

Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.

About the Job

Open House Plus, located in Doncaster, is a 26 room supported accommodation for people experiencing homelessness. Our project provides supported accommodation for individuals with a number of complex needs. As a Support Worker at Open House Plus, you will have the opportunity to join our passionate team who are dedicated to empowering those who we support. We are committed to delivering high quality support, and we welcome your expertise and dedication in order to help us to continue making a positive impact in the lives of those we support. You will be given training on all aspects of the role as well as taking part in case management reviews with the whole team.Our project operates on a shift schedule; therefore, flexibility is essential as shift times may vary to ensure uninterrupted support.

Role Summary

The Support Worker plays a crucial role within Changing Lives, providing information, advice and guidance, which is undertaken via referral and direct individual support. The Support Workers aim is to empower the people we support to live independently and work towards overcoming the interconnected problems that lead them into accessing our services.

Your key activities will include:

Working both individually, and as part a team, to build productive relationships with individuals accessing the Changing Lives service.

• Support, listen, guide and signpost individuals to allow them to receive the required support to manage their physical environment.
• Ability to build relationships on 121 basis, as well as within a group setting, to provide key support and enhance personal wellbeing
• Carry out regular building health and safety inspections, identifying risk factors, responding accordingly, and carrying out basic repairs where required.
• To ensure that the standards of the building are maintained by following designated tasks, whilst maintaining a high level of cleanliness, meeting all legal and statutory requirements to operate safely, effectively and efficiently.
• Empower individuals to improve their life skills through the delivery of workshops/activity sessions and/or signpost to external agencies who can provide support in this area.
• Ensure that all written reports, documentation and internal systems are updated accordingly and in a timely manner, in line with Changing Lives' policies and procedures, whilst always maintaining a high level of confidentiality and adhering to GDPR

In addition to the above, you will have project specific activities:

• Supporting residents to gain independent living skills such as cooking activities, shopping, use of the laundry facilities.
• Supporting residents to appointments within the community such as attending probation, drug and alcohol services, doctors' appointments etc.
• Building robust move on plans and supporting residents to independent living.
• Leading on activities to engage residents in meaningful use of time.
• Signposting and making referrals to other agencies such as domestic abuse services, drug and alcohol services, mental health etc.
• Raising safeguarding referrals, MARACS, MAPPA and initiating and attending multi-agency meetings
• Carrying out allocated daily cleaning tasks