Outreach Support Worker - Evenings - Merseyside

Bedspace Trust; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Job summary

Bedspace Trust is seeking an Evening Support Worker to join the Out of Hours & Duty Team across Merseyside. You will work 2pm-12am across Liverpool, Manchester & Preston, supporting diverse groups including homelessness, asylum seekers, and individuals with complex needs.

You will drive between sites with a full UK licence, work 3 shifts one week and 4 the next, and coordinate with professionals to ensure safe, person-centred support in a fast-paced environment.

Qualifications

• Experience supporting people with complex needs.
• Experience working anti-social hours.
• Confidence working independently and as part of a team.
• Strong safeguarding knowledge.
• Excellent communication and interpersonal skills.
• Good IT and record-keeping skills.
• Resilience with a person-centred approach.
• Full UK driving licence and access to a vehicle.
• NVQ Level 3 in Health & Social Care or willingness to work towards it.

Responsibilities

• Support across provisions in the evenings, with varied duties.
• Respond to emergency referrals and safeguarding concerns.
• Carry out welfare visits and support housing-related needs.
• Liaise with professionals to resolve issues and ensure safe support.

Skills

Experience complex needs

Anti-social hours

Independent and team work

Safeguarding knowledge

Communication skills

IT & record-keeping

Resilience & person-centred

Driving licence & vehicle

NVQ Level 3 in Health & Social Care

Education

NVQ Level 3 in Health & Social Care

Job description

Location

Merseyside (Liverpool, Manchester & Preston)

Salary

£29,709.68

About The Role

Evening Support Worker - Out of Hours & Duty Team

Liverpool, Manchester & Preston

2pm-12am

3 shifts one week / 4 shifts the next

Full UK driving licence + access to a vehicle essential

Some of the most important moments in someone's support journey don't happen between 9 and 5. That's where you come in.

Our Out of Hours & Duty Team is growing, and we're looking for an experienced Evening Support Worker to join us.

You’ll work across all our provisions, so no two evenings will look the same. You could be supporting:

• Families and single people experiencing homelessness
• People seeking asylum
• Separated children
• Young people leaving care
• Adults accessing NHS services
• Adults experiencing mental health difficulties
• People living with trauma or PTSD
• People experiencing drug or alcohol addiction
• People with a range of complex support needs

What could your evening look like?

You might start by checking in with services before heading out to complete a welfare visit with someone who has recently moved in.

Then your phone rings - there's an emergency referral that needs a response.

Later, you could be dealing with an ASB or noise complaint, supporting someone experiencing a mental health crisis, checking on a vulnerable person or working with colleagues and professionals to resolve an issue.

It's varied, fast-paced and sometimes unpredictable - but that's what makes this role so important.

Lone working & keeping yourself safe

Lone working is a key part of this role.

You need to be confident:

• Assessing risk and making sensible decisions
• Being aware of your surroundings
• Maintaining professional boundaries
• Managing challenging or unexpected situations calmly
• Knowing when to deal with something independently and when to seek advice or elevate
• Following lone-working and safeguarding procedures

Your safety matters too. We need someone who understands that good support starts with keeping yourself safe as well as the people you support.

What We're Looking For

• Experience supporting people with complex needs
• Experience working anti-social hours
• Confidence working independently and as part of a team
• Good safeguarding knowledge
• Strong communication and interpersonal skills
• Good IT and record-keeping skills
• Resilience and a person-centred approach
• Full UK driving licence and access to a vehicle
• NVQ Level 3 in Health & Social Care, or willingness to work towards it

The hours

This is a 7-day service, so you’ll work Monday-Sunday with alternating weekends expected.

Your shifts will initially be either 2pm-12am (10 hours), working 3 shifts one week and 4 the next.

Shift times may vary depending on the needs of the people we support, and some flexibility can be discussed at the outset.

Why Bedspace?

At Bedspace, we’re not just filling shifts - we’re transforming lives.

You’ll have the opportunity to work with a genuinely diverse range of people, build your experience, make a difference during some of the most challenging moments in someone's life and be part of a team that supports each other.

Many of our leaders started their journey in support roles, so there are opportunities to grow both personally and professionally too.

About You

Bedspace Resource Limited is a Disability Confident Committed employer, committed to inclusive recruitment, accessible vacancies, reasonable adjustments, and ongoing support for disabled employees.

About Us

We are Bedspace. Our mission is simple - to transform the lives of the people we support. Our team of 300+ people work to provide housing and support packages to our service users. In 2024, we celebrated our 25th anniversary, during 25 years of Bedspace we’ve supported over 24,000 people to transform their lives. Bedspace was also named Most Dedicated Community Housing Organisation 2025!

Safeguarding & Welfare

At Bedspace, we are committed to safeguarding and promoting the welfare of children and adults.

This role involves direct work with children and is therefore exempt from the Rehabilitation of Offenders Act 1974.

As part of our rigorous recruitment and selection process, we carry out comprehensive vetting checks - including an Enhanced DBS and employment references - to ensure all appointed individuals are suitable to work with the people we support.

If you are offered the role, references will be requested for all positions involving work with children or vulnerable adults. You must also provide a full employment history in your CV, with clear explanations for any gaps.

Sponsorship

Please note that Bedspace is currently unable to offer sponsorship for this role.