Part-time Support Housing Nights

Zoe; Redhill; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Free gym

Discounted childcare

Job summary

Zoe in Redhill is seeking experienced part-time night staff to provide overnight support in our supported housing services. The role is 22 hours per week with night shifts and on-call bank staff, offering a salary of £14.49 per hour with pro-rata holiday entitlement.

As part of the Housing team, you will deliver trauma-informed support, ensure safety and respond to emergencies, while upholding high standards of service delivery and safeguarding practices.

Qualifications

• Housing Level 2 Qualification or Equivalent.
• Strong knowledge of housing legislation and safeguarding practices.
• Excellent communication and organisational skills.
• Experience in establishing and maintaining effective working relationships with other agencies.

Responsibilities

• Provide overnight support, safety monitoring and responsive care to residents.
• Respond to emergencies and maintain high standards of service delivery.
• Induct new residents into the accommodation and ensure licence terms are understood.
• Comply with fire safety and evacuation procedures and participate in on-call processes.

Skills

Excellent communication

Organisational skills

Ability to work independently

Collaboration

Education

Housing Level 2 Qualification or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Job description

New opportunities are available for experienced permanent Part-time Supported Housing Night Staff for this well established, independent charity based in Redhill.

Competitive salary, future prospects and great benefits, 22 hr. week**, Pro-rata 6.6 weeks hols, (increases with service), free gym and discounted childcare.

22 hours a week

• Monday – 9pm -8am
• Tuesday – 7pm – 8am
• Plus, additional bank staff shift available
• Salary: £14.49 h.

About Us

A vibrant charity that has been actively supporting the local community since 1870. We help people to believe in themselves, support them to achieve their goals and inspire them to be the best they can be by providing services that focus on those who are vulnerable, have a disability or face disadvantage.

Department introduction

The Housing team at Redhill offers safe, supported and affordable housing to 44 young people, four semi – independent move on properties offering accommodation for a further 31 young people and Next Step which is a Private Rented Sector Housing Scheme working closely with Reigate and Banstead Borough Council and Tandridge District Council for those with a housing need.

Job Purpose

Provide overnight support, safety monitoring, and responsive support to residents, ensuring a secure and comfortable living environment, responding to emergencies and maintain high standards of service delivery.

Key Responsibilities

1. To provide trauma informed support to service users, including restorative practices to the supported individuals.
2. To support a culture of collaboration, so that staff work together within the directorate and across the wider association
3. To ensure a provision of high-quality services to service users in line with the organisational ethos and objectives.

1. To support and contribute to the resourcing of interventions for residents in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the individuals personal developmental support plan, risk management plan and service protocols.
2. To induct new residents into the accommodation, ensuring the terms of the licence agreement is understood and all health and safety issues fully explained.
3. To comply with fire safety and evacuation procedures.
4. To respond to emergency situations that arise in all supported accommodation properties and understand the on-call process.
5. To ensure the reception area is covered during the working shift and take any incoming calls and communications.

Key Working Relationships

1. Work with external agencies such as local authorities, and internal departments to ensure Housing operations compliance.
2. Represent us in multi-agency meetings and case conferences.

1. To safeguard children and adults at risk of harm, in accordance with local and national guidelines and procedures., Undertaking best practice, and conducting our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately.
2. Attend night team meetings, achieve goals, targets, and actions within a trimly manner.

Person Specification

• Housing Level 2 Qualification or Equivalent
• Strong knowledge of housing legislation and safeguarding practices.
• Excellent communication, and organisational skills.
• Experience of establishing and maintaining effective working relationships with other agencies and professions
• Ability to work independently and manage crisis situations.
• Ability to collaborate with staff and managers and to continuously improve.
• Develops positive and respectful working relationships with colleagues and stakeholders and manages sensitive situations with professionalism and empathy.
• Communicates information clearly and appropriately for different audiences, using accessible formats and adapting approach based on feedback.
• Plans and prioritises tasks effectively to meet agreed deadlines, seeking support or adjustments where needed.
• Collaborates effectively within a diverse team, values different perspectives and contributes to a positive and inclusive working environment.
• Navigating charity policies and compliance requirements.
• Drivers Licence preferred

Personal Attributes

• Commitment to equality, diversity, and inclusion in all aspects of work and understanding of how it applies to own role.
• Understanding and commitment to equality, diversity and inclusion for staff, services users, and stakeholders.

Other

• Flexibility to occasionally work outside standard hours, including evenings, weekends and/or bank holidays with advance notice and support provided.
• A strong command of Microsoft Office including Word, Excel, and PowerPoint, SharePoint
• Ability to travel to various locations as required for the role. The organisation will consider reasonable adjustments and alternative arrangements to support this requirement.
• Subject to a satisfactory Enhanced with Children’s barred list DBS disclosure.