Support Worker

Changing Lives; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Maternity Leave 20w fully paid + up to

Paternity Leave 4w paid

Adoption same as Maternity Leave

25 Days Holiday

Wellbeing Days

Birthday off

Pension

Life Cover at X4 Salary

Private Health Insurance

Job summary

Changing Lives in Newcastle is seeking a dedicated Support Worker to help individuals access housing-related support services, navigate complex needs, and work towards independent living. The role includes training on all aspects of the job, reflective practice, and regular case management reviews with the team.

You will join a small team in Newcastle Clusters, operating from Walker, where 44 properties are managed for people facing homelessness, mental health, and substance challenges.

Responsibilities

• Build productive relationships with individuals accessing the Changing Lives service.
• Support, listen, guide and signpost people who use our service, to allow them to receive the required support to manage their specific needs.
• Ability to build relationships on 121 bases, to provide key support to people to enhance their personal wellbeing.
• Support people to attend appointments with other professionals and within the community.
• Carry out regular building health and safety inspections, identifying risk factors, responding accordingly, and carrying out basic repairs where required.
• To ensure that the standard of the properties are maintained by following designated tasks, whilst maintaining a high level of cleanliness, order and sanitation meeting all legal and statutory requirements to operate safely, effectively and efficiently.
• Empower people to improve their life skills through signposting to external agencies who can support in this area.
• Ensure that full written reports, documentation and systems are updated daily, accordingly in line Changing Lives policies and procedures, whilst always maintaining a high level of confidentiality and data protection.

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Support Worker

Reference: AUG20260155

Expiry date: 2026-09-10 17:00:00.000

Location: Newcastle

Benefits: Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Housing & Homelessness Services

A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.

Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.

About the Job

Newcastle Clusters is located in Walker, where we have been operating for 15 years. Our project provides 44 fully furnished properties for individuals who are facing a range of complex needs, ranging from homelessness, mental health and substance addiction.

We support individuals and families with small children and babies.

As a Support Worker, you will have the opportunity to join our passionate team of 4 members, which includes a dedicated group of 3 support workers.

We are committed to delivering high-quality support, and we welcome your expertise and dedication to help us continue making a positive impact in the lives of those we serve. You will be given training on all aspects of the role as well as taking part in regular reflective practice and case management reviews with the whole team.

The Support Worker plays a crucial role within Changing Lives, providing information, advice and guidance. Undertaken via referral and direct individual support, the Support Workers aim is to enable the person to live independently and work towards overcoming the interconnected problems that lead them into accessing our services.

Your key activities will include, but not exclusive to:

• Working individually, or as part a team, to build productive relationships with individuals accessing the Changing Lives service
• Support, listen, guide and signpost people who use our service, to allow them to receive the required support to manage their specific needs.
• Ability to build relationships on 121 bases, to provide key support to people to enhance their personal wellbeing.
• Support people to attend appointments with other professionals and within the community.
• Carry out regular building health and safety inspections, identifying risk factors, responding accordingly, and carrying out basic repairs where required.
• To ensure that the standard of the properties are maintained by following designated tasks, whilst maintaining a high level of cleanliness, order and sanitation meeting all legal and statutory requirements to operate safely, effectively and efficiently.
• Empower people to improve their life skills through signposting to external agencies who can support in this area.
• Ensure that full written reports, documentation and systems are updated daily, accordingly in line Changing Lives policies and procedures, whilst always maintaining a high level of confidentiality and data protection.