Night Shift Supervisor - Gaming & Hospitality Leader

MERKUR Casino UK

Leigh

Hybrid

GBP 38,768,000 - 41,623,000

Full time

5 days ago

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Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Nights Supervisor for Leigh to lead and support our venue team. You will open, trade and close the venue, drive service standards and ensure safety and compliance during night hours on a 40-hour week.

You’ll mentor team members, deliver excellent customer experiences, and help maximise revenue opportunities while maintaining high housekeeping and security standards. A 24/7 operation mindset and flexibility to work nights are essential.

Qualifications

Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
Excellent customer service skills
Attention to detail
Experience with leading and mentoring others
Ability to be flexible and adaptable
Flexibility to work both day and night shifts (if your venue is a 24-hour operation)

Responsibilities

To take full responsibility for the opening, trading and closure of the venue.
Assisting the venue manager in the day-to-day activities of the venue.
Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
To implement appropriate marketing/promotional activities to maximise revenue opportunities.
To assist the senior managers to maximise business opportunities within the venue.
To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
To ensure that all Company security procedures are adhered to by all employees.
To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
To always ensure the safety of all employees together with the members of the public visiting the venue.
Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
To deal with the day-to-day problems arising from employees within the venue.
To ensure a good working environment is established
To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.