Night Shift Supervisor - Gaming & Hospitality

MERKUR Casino UK; Smethwick; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Supervisor Nights for our Smethwick venue. You will lead a team, ensure service excellence, and manage opening, trading, and closing duties.

The role requires strong communication, the ability to work independently or as part of a team, and a focus on safety and compliance. Benefits include structured training, career progression, a contributory pension, life assurance, and employee discounts.

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
• A willingness to learn and develop

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.

Skills

Supervision

Customer service

Team leadership

Flexibility

Shift work

Job description

MERKUR Slots is seeking a Supervisor Nights for our Smethwick venue. You will lead a team, ensure service excellence, and manage opening, trading, and closing duties.

The role requires strong communication, the ability to work independently or as part of a team, and a focus on safety and compliance. Benefits include structured training, career progression, a contributory pension, life assurance, and employee discounts.