Night Shift Slots Team Member – Customer Experience

Merkur Slots UK Limited; Leigh; Presencial; GBP 18.000 - 19.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

28 days holiday including Bank Holiday

Quarterly Bonus

Career progression opportunities

Contributory pension

Life assurance

Employee discounts

Employee assistance programme

Descripción de la vacante

MERKUR Slots UK Limited is seeking a Team Member Nights for Leigh to deliver exceptional customer service in a busy gaming environment. You will help maintain a welcoming venue, handle housekeeping, and support promotions while following brand standards.

You will work 20 hours per week with a pay rate of £12.84–£13.84 per hour, with a higher night rate of £13.84 between 23:00 and 06:00. Training is provided to help you succeed.

Formación

• Experience in retail, hospitality or gambling environment.
• Excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be provided.

Responsabilidades

• Ensure venue housekeeping meets high standards, regularly cleaning gaming equipment, floors, walls and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration with 100% accuracy.
• Help promotions run smoothly and be a success.
• Deliver customer service per company standards to achieve customer satisfaction.
• Own and resolve problems, escalate as needed per complaints policy.
• Interact with customers during your shift and log interactions per policies.
• Maintain a high standard of personal presentation according to brand dress code.

Conocimientos

Customer service

Flexibility

Attention to detail

Descripción del empleo

MERKUR Slots UK Limited is seeking a Team Member Nights for Leigh to deliver exceptional customer service in a busy gaming environment. You will help maintain a welcoming venue, handle housekeeping, and support promotions while following brand standards.

You will work 20 hours per week with a pay rate of £12.84–£13.84 per hour, with a higher night rate of £13.84 between 23:00 and 06:00. Training is provided to help you succeed.