Night Shift Team Member – Gaming Venue

MERKUR Casino UK; Sutton-in-Ashfield; Hybrid; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Slots in Sutton in Ashfield is seeking a Team Member for Nights on a 30-hour weekly rota. The role involves creating a welcoming atmosphere, delivering great service and maintaining high standards across the venue, with a focus on customer experience and safety.

You will work on a rota including weekends and bank holidays, with pay between £12.84 and £13.84 per hour and a night rate of £13.84 between 23:00 and 06:00.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service is essential.
• Willingness to learn and develop.
• Flexible and able to work on a rota including weekends and bank holidays.
• Able to work independently as well as in a team.

Responsibilities

• Maintain venue housekeeping to high standards for gaming equipment, floors, walls and surfaces.
• Offer rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and note any suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Support promotions to run smoothly and drive customer satisfaction.
• Engage with customers during shifts and log interactions per policy.

Skills

Communication skills

Customer service

Flexible rota

Attention to detail

Job description

MERKUR Slots in Sutton in Ashfield is seeking a Team Member for Nights on a 30-hour weekly rota. The role involves creating a welcoming atmosphere, delivering great service and maintaining high standards across the venue, with a focus on customer experience and safety.

You will work on a rota including weekends and bank holidays, with pay between £12.84 and £13.84 per hour and a night rate of £13.84 between 23:00 and 06:00.