Night Shift Team Member – Gaming & Guest Service

Merkur Slots UK Limited; Gainsborough CP; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Career progression opportunities

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is hiring a Team Member in Gainsborough to welcome customers and deliver a great gaming experience. This 18-hour-per-week role offers a friendly, fast-paced environment with training and career progression.

You’ll work on a rota including weekends and Bank Holidays, with pay rates £12.84–£13.84 per hour and a higher night rate £13.84 between 23:00 and 06:00. A positive, reliable attitude is essential.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service skills and a proactive approach.
• Ability to learn and develop within a team.
• Flexibility to work on a rota including weekends and holidays.
• Attention to detail and adherence to brand standards.
• Industry and compliance training provided.

Responsibilities

• Ensure venue housekeeping meets high standards and regularly clean gaming equipment and floors.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior for potential risks and disruptions.
• Assist with administration to achieve 100% accuracy.
• Support promotions to run smoothly and drive customer satisfaction.
• Interact with customers during shifts and log interactions per policies.
• Maintain personal presentation according to brand dress code.
• Develop product knowledge to enhance the customer journey and enjoyment.
• Understand safeguarding policies and challenge 25 where appropriate.

Skills

Customer service

Team player

Willingness to learn

Flexibility

Attention to detail

Industry training

Job description

MERKUR Slots UK Ltd is hiring a Team Member in Gainsborough to welcome customers and deliver a great gaming experience. This 18-hour-per-week role offers a friendly, fast-paced environment with training and career progression.

You’ll work on a rota including weekends and Bank Holidays, with pay rates £12.84–£13.84 per hour and a higher night rate £13.84 between 23:00 and 06:00. A positive, reliable attitude is essential.