Night Shift Guest Experience Associate

MERKUR Casino UK

Ipswich

Hybrid

GBP 14,684,000 - 15,873,000

Full time

6 days ago

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Job summary

MERKUR Casino UK in Ipswich is seeking a Team Member for night shifts to help create a welcoming gaming atmosphere. This 16-hour-per-week position pays £12.84–£13.84 per hour, with a night rate of £13.84 for hours between 23:00 and 06:00.

You will receive comprehensive training and join a market-leading hospitality team. duties include maintaining high housekeeping standards, supporting promotions, monitoring guest behaviour, and ensuring service aligns with brand standards and policies while

Qualifications

Experience in retail, hospitality or gambling.
Proven ability to deliver excellent customer service.
Willingness to learn and develop.
Flexible and dedicated.
Attention to detail.
Industry and compliance training will be given.

Responsibilities

Maintain venue housekeeping to the highest standard.
Provide service rounds and refreshments per brand guidelines.
Monitor customer behavior for suspicious or disruptive activity.
Assist with administration to 100% accuracy.
Help promotions run smoothly and successfully.
Ensure customer service aligns with company standards and satisfaction.
Own and resolve problems, escalate per policy.
Interact with customers during shift and log interactions.
Maintain personal presentation and brand dress code.
Develop product knowledge to support the customer journey.
Understand safeguarding policies and challenge 25.
Discourage harassment or discrimination against employees, management or customers.