Night Shift Leader — Retail Team, Flexible Hours

Tesco; Coatbridge; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Colleague Clubcard discount

Wellbeing services

Life cover

Pension matching

Flexible working

Uniform provided

Job summary

Tesco is seeking a Shift Leader for Nights at Coatbridge Extra to guide the team in delivering exceptional in-store customer experiences. You will work across departments, supporting colleagues and resolving day-to-day queries with a focus on service excellence.

The role includes leading during the Manager’s absence, adapting to changes, and coaching staff to uphold Tesco’s standards while driving community-focused initiatives and flexible, reliable shift coverage.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong focus on delivering great service and meeting customer needs.
• Clear and effective communication with the team.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Operate across store areas; be the go-to person for daily queries.
• Build inclusive relationships to help colleagues perform well.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues and provide feedback on service quality.
• Seek opportunities to serve customers and communities better every day.

Skills

Team leadership

Customer service

Communication

People management

Coaching

Decision making

Job description

Tesco is seeking a Shift Leader for Nights at Coatbridge Extra to guide the team in delivering exceptional in-store customer experiences. You will work across departments, supporting colleagues and resolving day-to-day queries with a focus on service excellence.

The role includes leading during the Manager’s absence, adapting to changes, and coaching staff to uphold Tesco’s standards while driving community-focused initiatives and flexible, reliable shift coverage.