Night Shift Leader - Flexible Retail Team & Service

Tesco; Penzance; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Night shift premium

Guaranteed minimum hours

Job summary

Tesco Night Shift Lead is a leadership role in Tesco stores across the UK, focused on delivering a great in-store experience during night hours. You will guide staff, coordinate operations, and handle day-to-day queries to support customers and colleagues.

The role emphasizes strong communication, inclusivity, and adaptability, with a pathway to growth in a busy retail environment. Night shifts require reliability and leadership across store areas.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store
• Working across all areas of the store and with all colleagues, being the go‑to person for day‑to‑day operational queries
• Building positive, inclusive relationships that help colleagues perform at their best
• Confidently leading the store in the Manager’s absence
• Making balanced, flexible decisions and adapting well to change
• Coaching colleagues, giving feedback and role modelling great service
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day

Skills

Team leadership

Customer service mindset

Communication skills

People leadership

Job description

Tesco Night Shift Lead is a leadership role in Tesco stores across the UK, focused on delivering a great in-store experience during night hours. You will guide staff, coordinate operations, and handle day-to-day queries to support customers and colleagues.

The role emphasizes strong communication, inclusivity, and adaptability, with a pathway to growth in a busy retail environment. Night shifts require reliability and leadership across store areas.