Night Shift Leader: Inspire Teams & Deliver Great Service

Tesco; Hexham; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Job summary

Tesco is hiring a Night Shift Lead to manage store operations and drive a high standard of customer service during night hours. You will lead a team, coordinate across departments and handle day-to-day queries, ensuring smooth store performance and a welcoming shopping experience.

This role requires strong leadership, experience in retail environments, and flexibility for night shifts. You’ll report to store management and play a key part in continuing Tesco’s commitment to great service and

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong customer service and communication skills.
• Willingness to work night shifts and flexible hours.

Responsibilities

• Lead the store team to deliver excellent customer service.
• Oversee day-to-day operations across store areas.
• Be the go-to person for operational queries and decisions.
• Coach colleagues, give feedback and model great service.
• Step in for the Manager during their absence and ensure smooth running.

Skills

Team leadership

Customer service

Retail experience

Shift planning

Job description

Tesco is hiring a Night Shift Lead to manage store operations and drive a high standard of customer service during night hours. You will lead a team, coordinate across departments and handle day-to-day queries, ensuring smooth store performance and a welcoming shopping experience.

This role requires strong leadership, experience in retail environments, and flexibility for night shifts. You’ll report to store management and play a key part in continuing Tesco’s commitment to great service and