Night Shift Lead: Drive Great Service & Team Excellence

Tesco; Manchester; Hybrid; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Night premium applied to hours 00:00–6

Minimum 16 hours per week

Job summary

Tesco is hiring a Shift Lead Night to lead a team in our stores. You’ll guide daily operations, deliver excellent customer service, and coach colleagues to maintain high standards. The role supports flexibility, with a minimum 16 hours per week and varied shifts from late evenings into early mornings.

You’ll be part of an inclusive team focused on delivering great service every day. In this night-shift role, you’ll coordinate across store areas, ensure smooth operations, and act as the Manager’s

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong role modelling of service excellence.
• Ability to build positive, inclusive relationships with colleagues.
• Clear communicator to keep the team well informed.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and be the go-to person for day-to-day queries.
• Coach colleagues and give feedback to drive great service.
• Lead the store in the Manager's absence and adapt to change.
• Foster inclusive, supportive teamwork and stay customer-focused.

Skills

Team leadership

Customer service

Coaching colleagues

Clear communication

Tools

Retail environment tools

Job description

Tesco is hiring a Shift Lead Night to lead a team in our stores. You’ll guide daily operations, deliver excellent customer service, and coach colleagues to maintain high standards. The role supports flexibility, with a minimum 16 hours per week and varied shifts from late evenings into early mornings.

You’ll be part of an inclusive team focused on delivering great service every day. In this night-shift role, you’ll coordinate across store areas, ensure smooth operations, and act as the Manager’s