Night Shift Leader — Serve Customers, Guide Team

Tesco; Northallerton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Night Shift Lead to drive in-store excellence and supervise the team during night hours. You will ensure smooth operations, deliver outstanding customer service, and act as the go-to person for daily queries, while coaching staff and maintaining a respectful, inclusive store environment.

The role offers night shifts with pay starting at £15.59 per hour, rising to £16.86 in certain stores, plus an additional night premium for late hours.

Qualifications

• Experience in team lead or management in fast-paced retail.
• Excellent customer service and communication skills.
• Willingness to work nights and weekends.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store confidently in the manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model great service.
• Seek opportunities to serve customers and communities daily.
• Demonstrate strong leadership and ensure customer needs are met.
• Communicate clearly using multiple methods to keep the team informed.
• Motivate and inspire the team to achieve outstanding results.

Skills

Team leadership

Retail management

Customer service

Communication

Job description

Tesco is seeking a Night Shift Lead to drive in-store excellence and supervise the team during night hours. You will ensure smooth operations, deliver outstanding customer service, and act as the go-to person for daily queries, while coaching staff and maintaining a respectful, inclusive store environment.

The role offers night shifts with pay starting at £15.59 per hour, rising to £16.86 in certain stores, plus an additional night premium for late hours.