Night Shift Host – Customer Experience at Gaming Venue

Merkur Slots UK Limited; Barnsley; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression Opportunt

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Job summary

MERKUR Slots UK Limited in Barnsley is hiring a Team Member Nights to join our busy gaming venues. This role focuses on delivering excellent customer experiences, maintaining venue standards, and supporting gaming operations during night shifts.

You’ll be trained and supported to become confident in all brand guidelines, with progression opportunities and a benefits package. The position offers 32 hours per week at competitive hourly rates.

Qualifications

• Experience in a retail, hospitality or gambling environment.
• Strong customer service skills and a professional attitude.
• Willingness to learn and develop in a fast-paced venue.
• Flexible and dedicated with high reliability.
• Attention to detail and adherence to brand standards.
• Industry and compliance training will be provided.

Responsibilities

• Maintain venue housekeeping to a high standard, cleaning gaming equipment and surfaces.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Help promotions run smoothly and contribute to campaign success.
• Ensure customer service aligns with company standards and drives satisfaction.
• Own and resolve problems, escalating per complaints policy.
• Interact with customers during shifts and log actions per policy.
• Maintain a sharp personal presentation and comply with dress code.
• Build strong product knowledge to enhance the customer journey.

Skills

Retail/hospitality

Customer service

Willingness to learn

Flexible

Attention to detail

Compliance training

Job description

MERKUR Slots UK Limited in Barnsley is hiring a Team Member Nights to join our busy gaming venues. This role focuses on delivering excellent customer experiences, maintaining venue standards, and supporting gaming operations during night shifts.

You’ll be trained and supported to become confident in all brand guidelines, with progression opportunities and a benefits package. The position offers 32 hours per week at competitive hourly rates.