Night Shift Guest Experience Host

MERKUR Casino UK; Greater London; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Contributory pension

Life assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Slots in Chingford, Greater London, is seeking a polite Team Member Nights to welcome customers and deliver a warm, friendly gaming environment. The role supports service rounds, housekeeping, and brand standards while working a 30-hour week on a rota that includes weekends and bank holidays.

You will build knowledge, handle customer needs, log interactions, and escalate issues under our policies. Training is provided to help you excel with safety and service focus.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Delivers excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated with attention to detail.

Responsibilities

• Maintain venue housekeeping to a high standard of cleanliness.
• Offer service rounds and refreshments per brand guidelines.
• Monitor customer behaviour and address any concerns.
• Assist with administration to ensure accuracy.
• Support promotions and ensure customer satisfaction.
• Log customer interactions and escalate when needed.
• Hold high personal presentation and adhere to dress code.
• Develop product knowledge to aid the customer journey.

Skills

Communication

People skills

Flexibility

Teamwork

Job description

MERKUR Slots in Chingford, Greater London, is seeking a polite Team Member Nights to welcome customers and deliver a warm, friendly gaming environment. The role supports service rounds, housekeeping, and brand standards while working a 30-hour week on a rota that includes weekends and bank holidays.

You will build knowledge, handle customer needs, log interactions, and escalate issues under our policies. Training is provided to help you excel with safety and service focus.