Night Shift Guest Experience Associate

MERKUR Casino UK; Worksop; Hybrid; GBP 20,000 - 22,000; Full time

Benefits offered by this job

28 days holiday incl. Bank Holidays

Quarterly bonus scheme

Contributory pension

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member Nights in Worksop to deliver a warm welcome and a memorable gaming experience. You will work a 30-hour weekly rota with a pay rate of £12.84–£13.84 per hour, including a higher night rate of £13.84 between 23:00 and 06:00.

Join a customer‑centric team that values training, progression, and a contributory pension. The role requires weekend/bank holiday availability and a proactive, detail‑oriented approach to service and housekeeping.

Qualifications

• Excellent communication and people skills.
• Willingness to learn and develop.
• Experience in retail, hospitality or gambling environment.
• Flexible and dedicated with attention to detail.

Responsibilities

• Ensure venue housekeeping is maintained to a high standard.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behaviour and flag suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Support promotions and ensure great customer service aligned with standards.
• Log customer interactions as required during shifts.
• Maintain brand dress code and personal presentation on duty.
• Build product knowledge to enhance the customer journey.

Skills

Communication skills

Customer service

Flexibility

Teamwork

Job description

MERKUR Casino UK is seeking a Team Member Nights in Worksop to deliver a warm welcome and a memorable gaming experience. You will work a 30-hour weekly rota with a pay rate of £12.84–£13.84 per hour, including a higher night rate of £13.84 between 23:00 and 06:00.

Join a customer‑centric team that values training, progression, and a contributory pension. The role requires weekend/bank holiday availability and a proactive, detail‑oriented approach to service and housekeeping.