Customer Experience Team Member – Night Shift

Merkur Slots UK Limited

Greater London

On-site

GBP 28,000 - 31,000

Full time

7 days ago

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Benefits offered by this job

28 days holiday (incl. Bank Holidays)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Team Member for Streatham High Road to deliver a warm, high-quality customer experience in a retail/gaming venue. You will work a 40-hour week on-site, including weekends and bank holidays, with full training and support to become proficient in our brand standards and service expectations.

What we offer includes a 28-day holiday package, a quarterly bonus scheme, pension, life assurance, and employee discounts.

Qualifications

Experience in retail, hospitality or gambling environments.
Demonstrated delivering excellent customer service.
Willingness to learn and develop.
Flexible and dedicated.
Attention to detail.
Industry and compliance training will be given.

Responsibilities

To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.