Night Shift Guest Experience Associate

MERKUR Casino UK; Burton upon Trent; Remote; GBP 6,600 - 7,200; Part time

Benefits offered by this job

28 days holiday includes Bank Holidays

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Job summary

MERKUR Casino UK is hiring a Team Member Nights for Burton. You will help create a welcoming atmosphere, provide first-class service and support seamless gaming experiences across shift runs from 23:00–06:00. This part-time role offers a structured bonus scheme and pension, with training provided to learn the ropes.

You should be flexible, customer-focused and able to work weekends and Bank Holidays. Join a team that values safety, brand standards and outstanding guest service.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent communication and people skills.
• Willingness to learn and develop; able to work weekends/bank holidays.
• Flexible and dedicated with attention to detail.
• Able to work on your own initiative and as part of a team.

Responsibilities

• Maintain high standards of venue housekeeping, cleaning gaming equipment and surfaces.
• Carry out service rounds and offer refreshments per brand guidelines.
• Monitor customer behaviour and flag any suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy when required.
• Support promotions and ensure customer service aligns with company standards.

Skills

Excellent communication

Customer service

Flexible

Attention to detail

Teamwork

Job description

MERKUR Casino UK is hiring a Team Member Nights for Burton. You will help create a welcoming atmosphere, provide first-class service and support seamless gaming experiences across shift runs from 23:00–06:00. This part-time role offers a structured bonus scheme and pension, with training provided to learn the ropes.

You should be flexible, customer-focused and able to work weekends and Bank Holidays. Join a team that values safety, brand standards and outstanding guest service.