Part-Time Guest Experience Host (Gaming Venue, Nights)

MERKUR Casino UK; Worthing; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is recruiting a Team Member for Worthing on a 20-hour week to deliver friendly, first‑class service in a lively gaming environment. You will help create the right atmosphere for a great customer experience across shifts, including weekends and bank holidays.

We offer training, career progression, a contributory pension and life assurance, plus discounts with retailers and restaurants. Join a welcoming team and grow with us at MERKUR Slots.

Qualifications

• Experience in retail, hospitality or gambling settings.
• Excellent communication and people skills.
• Willingness to learn and develop.
• Flexible to work weekends and Bank Holidays.
• Attention to detail.

Responsibilities

• Maintain high housekeeping standards for the venue and gaming equipment.
• Deliver rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and escalate when necessary to maintain safety.
• Assist with administration tasks to high accuracy.
• Support promotions to ensure successful execution.
• Provide customer service aligned with company standards and achieve satisfaction.
• Log customer interactions and resolve issues in a timely manner.
• Uphold brand dress code and personal presentation during shifts.
• Build product knowledge to support the customer journey.

Skills

Retail experience

Hospitality experience

Customer service

Gambling environment

Job description

MERKUR Slots is recruiting a Team Member for Worthing on a 20-hour week to deliver friendly, first‑class service in a lively gaming environment. You will help create the right atmosphere for a great customer experience across shifts, including weekends and bank holidays.

We offer training, career progression, a contributory pension and life assurance, plus discounts with retailers and restaurants. Join a welcoming team and grow with us at MERKUR Slots.