Guest Experience Host - Casino & Gaming Floor
Merkur Slots UK Limited
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Benefits offered by this job
Job summary
MERKUR Slots UK Ltd is seeking a Team Member in Bristol. The role offers 32 hours per week with pay between £12.84 and £13.84 per hour. Night shifts pay £13.84 per hour between 23:00 and 06:00, with additional benefits and a structured progression path.
You will welcome customers and help create a great gaming atmosphere in a busy venue, with training provided for compliance and industry standards.
Qualifications
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Responsibilities
- To ensure venue housekeeping is of the highest standard, cleaning gaming equipment, floors, walls and surfaces.
- To offer service rounds and refreshments in line with brand guidelines.
- To monitor customer actions and behaviour, noting suspicious or disruptive activity.
- To assist with administration to 100% accuracy.
- To help promotions run smoothly and be a success.
- To ensure customer service aligns with company standards and results in customer satisfaction.
- To own and resolve problems, escalating when appropriate.
Skills
Job description
MERKUR Slots UK Ltd is seeking a Team Member in Bristol. The role offers 32 hours per week with pay between £12.84 and £13.84 per hour. Night shifts pay £13.84 per hour between 23:00 and 06:00, with additional benefits and a structured progression path.
You will welcome customers and help create a great gaming atmosphere in a busy venue, with training provided for compliance and industry standards.
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