Guest Experience Host - Part Time, Night Shifts

Merkur Slots UK Limited; Taunton; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Career progression

Contributory Pension

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots UK Limited is seeking a Team Member for a part-time position in Taunton. The role requires 16 hours per week with pay rates of £12.84–£13.84 per hour, plus a night rate of £13.84 between 23:00 and 06:00.

The successful candidate will deliver first-class customer service in a retail/gaming environment and work on a rota that includes weekends and bank holidays. Join a market-leading business that values training, career progression, and a supportive team atmosphere, offering benefits

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain high venue housekeeping standards for gaming equipment, floors, walls, and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and flag suspicious/disruptive activity.
• Assist with admin to ensure 100% accuracy.
• Support promotions to run smoothly and successfully.
• Deliver customer service in line with company standards and achieve customer satisfaction.
• Log interactions with customers during shift per policies.
• Present a professional appearance following the brand dress code.

Skills

Retail experience

Customer service

Flexible

Team player

Attention to detail

Job description

MERKUR Slots UK Limited is seeking a Team Member for a part-time position in Taunton. The role requires 16 hours per week with pay rates of £12.84–£13.84 per hour, plus a night rate of £13.84 between 23:00 and 06:00.

The successful candidate will deliver first-class customer service in a retail/gaming environment and work on a rota that includes weekends and bank holidays. Join a market-leading business that values training, career progression, and a supportive team atmosphere, offering benefits