Night-Shift Field Service Team Lead: Installations

Focal Systems; Swansea; On-site; GBP 31,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Sick Leave

Job summary

Focal Systems in the United Kingdom seeks a Field Service Team Lead to oversee installations for customers nationwide. The role involves night shifts, coordinating a on-site team of Field Service Technicians, and ensuring projects are installed to plan while meeting SLAs.

You will lead pre-installation checks, manage on-site customer contact, and sign off completed work, training newer teammates, and maintaining accurate records using company tools. Valid UK driving licence is required.

Qualifications

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field, including some experience leading or supervising others.
• Leadership Skills: Demonstrated ability to lead, motivate, and coordinate a small team to deliver on shared goals under time pressure.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure installation work meets quality standards and adheres to specifications.
• Time Management: Ability to work well under pressure, prioritise tasks across a team, meet tight deadlines, and ensure timely completion of assigned tasks.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends

Responsibilities

• Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
• Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
• Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
• Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
• Review and sign off on completed installations to ensure they meet company quality standards before handover.
• Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• As required, attend and lead installations at various clients during night hours.
• Operate power tools safely and efficiently, and ensure the team does the same, to complete installations.
• Enforce safety protocols and guidelines to minimize risks during installation visits.
• Train, mentor, and support new and existing team members to develop their installation skills and knowledge.
• Maintain a high level of attention to detail across the team to ensure installation tasks meet quality standards.
• Meet or exceed team speed and quality KPIs consistently.
• Communicate effectively with supervisors, clients, and team members to provide updates on progress and address any issues or challenges encountered during store installations.
• Adhere to company policies and procedures at all times, and ensure the team does the same.

Skills

Field service experience

Leadership

Technical troubleshooting

Power tools proficiency

Communication skills

Job description

Focal Systems in the United Kingdom seeks a Field Service Team Lead to oversee installations for customers nationwide. The role involves night shifts, coordinating a on-site team of Field Service Technicians, and ensuring projects are installed to plan while meeting SLAs.

You will lead pre-installation checks, manage on-site customer contact, and sign off completed work, training newer teammates, and maintaining accurate records using company tools. Valid UK driving licence is required.