Night-Shift Customer Assistant - Food, Fast-Paced Seasonal

Marks and Spencer; London Borough of Bromley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Marks & Spencer (M&S) is hiring a Customer Assistant for our Food section in London. You will be on the frontline, delivering five‑star service at pace, and supporting customers with product knowledge and quick replenishment.

You'll work night shifts, with an unsocial premium of £3.00 per hour for hours 22:00–06:00; there may be weeks with full‑time hours in December. A resilient, customer‑focused attitude is essential.

Qualifications

• Customer service experience in a retail setting.
• Familiarity with digital tools used to assist customers.
• Ability to work in a fast‑paced, high‑pressure environment.
• Willingness to work across store areas as needed.

Responsibilities

• Assist customers with product information and recommendations.
• Maintain stock, signage and shelf presentation to the highest standard.
• Use digital tools to enhance the customer experience and accuracy of orders.
• Collaborate with teammates to deliver a seamless shopping experience.

Skills

Customer service

Digital skills

Teamwork

Flexibility

Sales

Tools

Sparks App

In-store devices

Job description

Marks & Spencer (M&S) is hiring a Customer Assistant for our Food section in London. You will be on the frontline, delivering five‑star service at pace, and supporting customers with product knowledge and quick replenishment.

You'll work night shifts, with an unsocial premium of £3.00 per hour for hours 22:00–06:00; there may be weeks with full‑time hours in December. A resilient, customer‑focused attitude is essential.