Night-Shift Christmas Customer Assistant — Fast-Paced Food

Marks & Spencer Plc; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium (£3/h)

Job summary

Marks & Spencer Plc is seeking a Customer Assistant for our Food section. You will be on a night-time frontline role, delivering five-star service during busy periods and driving customer satisfaction across the store.

Night shifts are a key part of this role, with an additional premium for unsocial hours. You’ll work as part of a team, staying adaptable across store areas to meet demand and uphold the M&S standard of service.

Qualifications

• Experience in customer service is desirable.
• Thrives in a high‑pressure environment.
• Willing to work across different store areas.

Responsibilities

• Work in a high‑pressure retail environment and deliver fast, friendly service.
• Utilise digital tools and devices to assist customers and locate products.
• Collaborate with colleagues to ensure a seamless shopping experience.

Skills

Customer service

Teamwork

Digital tools

Job description

Marks & Spencer Plc is seeking a Customer Assistant for our Food section. You will be on a night-time frontline role, delivering five-star service during busy periods and driving customer satisfaction across the store.

Night shifts are a key part of this role, with an additional premium for unsocial hours. You’ll work as part of a team, staying adaptable across store areas to meet demand and uphold the M&S standard of service.