Night Security Concierge

WSH Group; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Job summary

Portico in Knightsbridge is seeking an experienced Night Security Concierge to safeguard residents and property in a high-end residential setting. You will patrol, monitor CCTV, manage access, and respond to incidents while upholding exceptional customer service standards.

Reporting to the Security Manager, the role requires lone-working confidence, procedure compliance, and calm, decisive action. The shift is 12 hours (7pm–7am) on a 4on/4off cycle, with a salary of £32,323 per annum.

Qualifications

• SIA Licence (essential) and proven security experience.
• Experience in luxury residential environments is desirable.

Responsibilities

• Monitor CCTV and security alarms to ensure safety.
• Control access, manage visitors and deliveries.
• Conduct regular internal and external patrols.
• Respond to incidents, emergencies and fire alarms.
• Maintain incident logs, shift handovers and reports.
• Engage with residents and management to deliver high service.

Skills

Customer service

Communication

Conflict management

Situational awareness

Attention to detail

Teamwork

Independence

Microsoft Office

Education

SIA Licence (essential)

Tools

MS Office

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Portico are on the lookout for an experienced Night Security Concierge to join our team at a high-end residence in Knightsbridge.

You'll be situated in a luxurious residential property, situated in a magnificent and prestigious part of Belgravia and surrounded by iconic places like Harrods, the Mandarin Oriental and Hyde Park.

Reporting to the Security Manager, you will be responsible for ensuring the safety and security of residents, visitors, contractors, and the building. This role involves a mixture of security operations, customer service, site patrols, CCTV monitoring, access control, and incident response. As the position includes periods of lone working, you must be confident making decisions, following procedures, and responding calmly to situations as they arise.

Key Responsibilities

• Monitor CCTV systems and security alarms in line with SIA standards.
• Manage access control, visitor management, deliveries, and contractor access.
• Conduct regular internal and external site patrols.
• Respond to incidents, emergencies, and fire alarm activations.
• Maintain incident reports, daily logs, key registers, and shift handovers.
• Liaise with residents, management, emergency services, and external contractors.
• Ensure all health & safety concerns are identified and reported appropriately.
• Provide exceptional customer service and build strong resident relationships.
• Maintain a professional, visible security presence at all times.

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Shift pattern: 12 hour shifts on a 4on/4off rotation basis between 7pm-7am
Salary: £32,323 per annum

Successful candidates will have: -

• A valid SIA Licence (essential).
• Established security experience, gained from a similar role.
• Previous experience within a luxury residential environment is highly desirable.
• Strong communication and conflict management skills.
• Excellent attention to detail and situational awareness.
• The confidence to work independently and as part of a team.
• Good working knowledge of Microsoft Office applications.
• Professional appearance with a customer-focused approach.
• A proactive and solution-focused mindset.
• Excellent interpersonal and relationship-building skills.
• The ability to remain calm under pressure and act decisively.
• Commitment to delivering outstanding service and maintaining the highest security standards.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.