Welcome Host

WSH Group; Birmingham; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

24-hour helpline

Choices discounts

Training academy

Job summary

Portico in Birmingham seeks a Corporate Welcome Host for a multi-occupied building. You will deliver a warm welcome, assist visitors and occupiers, and uphold a high standard of service across the reception.

As the stand-alone Portico on-site member, you will manage inquiries, support building operations, and foster strong relationships with tenants. The role is a 40-hour week, with shifts 8am–5pm, Monday to Friday, offering a competitive salary.

Qualifications

• Customer service experience is required for the role.
• Must be comfortable being the sole Portico team member on site and work within a larger portfolio.
• Strong interpersonal skills and the ability to build relationships with tenants.

Responsibilities

• Provide a warm welcome and customer-focused assistance on site.
• Be the sole Portico team member on site while coordinating with the wider portfolio team.
• Develop strong relationships with tenants and occupiers to ensure a positive visitor experience.

Skills

Customer service experience

Interpersonal skills

Flexibility

Multitasking

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Portico are on the lookout for a Corporate Welcome Host, for a multi-occupied building in Birmingham.

The overall aim of the Corporate Receptionist is to work alongside the building manager and other service providers to create and nurture a positive visitor experience.
The Corporate Receptionist will provide a warm welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers.

They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly.

Shift pattern: 40 hours per week, shifts from 8am-5pm from Monday-Friday
Salary: £29,000

Qualifications

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to respond to differing client needs. Enthusiastic and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
Customer service experience is required for the role.
This is a stand-alone reception role. So, the successful candidate must be comfortable to be the sole Portico team member on site, whilst being a part of a larger team within the portfolio.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.