Night Relief Premises & Security Officer

Housing Diversity Network; Lowestoft; Hybrid; GBP 15,000 - 22,000; Part time

Job summary

Orwell Housing Association is seeking a Relief Premises and Security Officer to provide a visible, reassuring presence within Phoenix House and Fyffe Centre in Lowestoft. The role covers absence, training and holiday with night shifts from 9pm to 8am, on a zero-hour basis.

You will help safeguard residents, monitor safety, maintain the building, and support with health and safety checks, housekeeping, and administrative record-keeping as part of a dedicated team.

Qualifications

• GCSE Maths and English at grade 9-4 / A-C or equivalent.

Responsibilities

• Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
• Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
• Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
• Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
• Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
• Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.

Education

GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Job description

Orwell Housing Association is seeking a Relief Premises and Security Officer to provide a visible, reassuring presence within Phoenix House and Fyffe Centre in Lowestoft. The role covers absence, training and holiday with night shifts from 9pm to 8am, on a zero-hour basis.

You will help safeguard residents, monitor safety, maintain the building, and support with health and safety checks, housekeeping, and administrative record-keeping as part of a dedicated team.