Night Premises & Security Officer - Community Housing

Orwell Housing Association

Lowestoft

On-site

GBP 28,000 - 30,000

Full time

3 days ago

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Job summary

Orwell Housing Association is seeking a Relief Premises and Security Officer in Lowestoft to cover nights at Phoenix House and Fyffe Centre. The role focuses on safety, security, basic maintenance and admin tasks within a homelessness support setting.

A zero-hour contract enables flexible cover for absence and training needs. You will maintain a visible presence, manage risk, conduct health and safety checks, assist residents, and ensure respectful, rule-compliant interactions while supporting

Qualifications

GCSE Maths and English (Grade 9-4 / A-C or equivalent).

Responsibilities

Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.