Relief Premises and Security Officer

Orwell Housing Association; Lowestoft; On-site; GBP 28,000 - 30,000; Full time

Job summary

Orwell Housing Association is seeking a Relief Premises and Security Officer in Lowestoft to cover nights at Phoenix House and Fyffe Centre. The role focuses on safety, security, basic maintenance and admin tasks within a homelessness support setting.

A zero-hour contract enables flexible cover for absence and training needs. You will maintain a visible presence, manage risk, conduct health and safety checks, assist residents, and ensure respectful, rule-compliant interactions while supporting

Qualifications

• GCSE Maths and English (Grade 9-4 / A-C or equivalent).

Responsibilities

• Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
• Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
• Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
• Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
• Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
• Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.

Skills

Building security

Safety checks

Customer support

Record keeping

Education

GCSE Maths and English

Job description

Relief Premises and Security Officer

Salary: £13.50 per hour

Location: Phoenix House and Fyffe Centre (Lowestoft)

Hours: Zero-hour contract to cover absence, training and holiday

Shifts: Night shifts from 9pm - 8am

Ref: PH004

Are you passionate about empowering people to rebuild their lives and create a brighter future?

You will be part of a team delivering support services to individuals who have experienced homelessness or are at risk of homelessness and require low to medium levels of support to help them sustain independent living. You will work alongside customers to ensure their safety and wellbeing, maintain the security of the building, carry out maintenance, health and safety checks, and domestic tasks, and update computer systems with relevant information as required.

What you'll be doing:

• Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
• Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
• Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
• Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
• Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
• Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date:

To be confirmed

Before applying...

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an Enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing [e-mail].