Night Support Worker – Housing & Safety (9pm–8am)

Orwell Housing Association; Lowestoft; On-site; GBP 18,000 - 24,000; Full time

Job summary

Orwell Housing Association in Lowestoft is seeking a Night Housing Support Worker on a zero-hour contract to cover absence, training and holiday. You will work at Phoenix House and Fyffe Centre, providing support to individuals who have experienced homelessness or are at risk of homelessness, ensuring safety, carrying out health and safety checks, maintenance, and completing admin tasks as required.

The role requires GCSE Maths and English and offers the opportunity to grow within a committed,

Qualifications

• GCSE Maths and English at grade 9-4 / A-C or equivalent.

Responsibilities

• Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
• Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
• Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
• Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
• Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
• Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.

Education

GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Job description

Orwell Housing Association in Lowestoft is seeking a Night Housing Support Worker on a zero-hour contract to cover absence, training and holiday. You will work at Phoenix House and Fyffe Centre, providing support to individuals who have experienced homelessness or are at risk of homelessness, ensuring safety, carrying out health and safety checks, maintenance, and completing admin tasks as required.

The role requires GCSE Maths and English and offers the opportunity to grow within a committed,