Night Refuge Worker: Support for Domestic Violence Victims

Doing Good Leeds; Leeds; Hybride; GBP 20 000 - 24 000; Temps partiel

Résumé du poste

Leeds Women's Aid (LWA) is seeking a compassionate Refuge Night Worker for a fixed-term maternity cover. The role is part-time (30 hours per week) with three night shifts (Mon Tue Wed) from 22:00 to 08:30, based in Leeds. Salary starts at £21,840 per year, with a night premium of £0.50 per hour.

Closing date: 9 November 2026. The night team handles the first contact for victims accessing LDVS and provides 24-hour helpline support and guidance to residents in refuge accommodation.

Qualifications

• Experience of telephone-based or customer service advice or support work.
• Good listening skills.
• Ability to work under pressure in stressful situations.
• Ability to work independently in a multi-agency environment.

Responsabilités

• Provide telephone-based and in-person support to victims of domestic violence and abuse.
• Support residents at the refuge and assist with access to LDVS services.

Connaissances

Telephone support

Customer service

Listening skills

Work under pressure

Independent worker

Description du poste

Leeds Women's Aid (LWA) is seeking a compassionate Refuge Night Worker for a fixed-term maternity cover. The role is part-time (30 hours per week) with three night shifts (Mon Tue Wed) from 22:00 to 08:30, based in Leeds. Salary starts at £21,840 per year, with a night premium of £0.50 per hour.

Closing date: 9 November 2026. The night team handles the first contact for victims accessing LDVS and provides 24-hour helpline support and guidance to residents in refuge accommodation.