Refuge Night Worker (Female*)

Leeds Women’S Aid; Ledston; Sur place; GBP 20 000 - 24 000; Temps partiel

Résumé du poste

Leeds Women’s Aid is seeking a Refuge Night Worker (Female*) on a maternity cover basis to support residents in our refuge and handle out‑of‑hours contact for the LDVS. This role requires empathy, strong listening skills, and the ability to work in a multi‑agency environment.

The successful candidate will manage telephone support, provide guidance to victim‑survivors, and work independently during night shifts while safeguarding and promoting wellbeing. Apply by the closing date.

Qualifications

• Experience of telephone based and/or customer service advice or support work.
• Great listening skills are essential.
• The ability to work under pressure in stressful or difficult situations.
• Able to work within an operational multi agency environment.
• Able to lone work

Responsabilités

• Be the first point of contact for out‑of‑hours callers and residents.
• Provide compassionate and supportive guidance to victim-survivors and families.

Connaissances

Telephone based support

Listening skills

Work under pressure

Multi agency environment

Lone working

Description du poste

Refuge Night Worker (Female*)

FTC Maternity Cover 12 Months

Loaction: Leeds
Part-time: Monday to Wednesday, 30 hours Per Week
Salary: £21,840 per annum, plus 50p per hour night premium

It’s all about making a difference.

Imagine being able to go home after work knowing everything you have done and will be doing is having a positive impact on someone. Leeds Women’s Aid (LWA) is the largest women’s charitable organisation in Leeds and provides services for victims of domestic violence and abuse, honour‑based violence, forced marriage, trafficking, stalking and harassment and is the lead agency for two consortia, Leeds Domestic Violence Service and Women’s and Girls Alliance. We are looking for a compassionate and supportive Refuge Night worker to join our team. The Out-of-hours Team are the first point of contact for, and access to LDVS for any person experiencing domestic violence and abuse. We work with victim‑survivors providing a 24‑hour helpline service and specialist guidance to our residents residing at our refuge accommodation.

You will need:

• A good understanding of the impact of domestic violence and abuse on victim survivors, children and their families.
• Experience of telephone based and/or customer service advice or support work.
• The ability to work under pressure in stressful or difficult situations.
• Great listening skills
• Able to work within an operational multi agency environment
• Able to lone work

The closing date is 9.00 am on Monday 9th November 2026; interviews will be held on Tuesday 17th November 2026.

LWA is fully committed to the principles of equality of opportunity and applications are welcome from all sections of the community.

LWA is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. An enhanced DBS disclosure will be required before taking up this position.

* Posts are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1)

We’re Open to Job Sharing!

At LWA, we value flexibility and work‑life balance. We welcome applications from candidates interested in job‑sharing opportunities.