Refuge Night Worker (Female*)

Women; Leeds; On-site; GBP 19,000 - 25,000; Part time

Job summary

Leeds Women's Aid is seeking a compassionate Refuge Night Worker to join the Out-of-hours Team in Leeds. The role supports residents at the refuge and operates a 24-hour helpline for victim-survivors of domestic violence and abuse.

Applicants should have experience in telephone-based support, the ability to work under pressure, and strong listening skills. The post is women-only as part of safeguarding and service delivery.

Qualifications

• Good understanding of the impact of domestic violence on victim survivors, including children and families.
• Experience of telephone-based or customer service support work.
• Ability to work under pressure in stressful situations.
• Excellent listening skills and empathy.
• Able to work within an operational multi-agency environment.
• Able to work on own or lone shifts.

Responsibilities

• Provide out-of-hours refuge support and a 24-hour helpline service.
• Support residents at refuge and provide guidance as required.
• Coordinate with partner agencies and multi-agency professionals.
• Commit to safeguarding and DBS clearance before start.

Skills

DV impact understanding

Telephone support

Work under pressure

Listening skills

Multi-agency collaboration

Lone working

Job description

Refuge Night Worker (Female*)

• Refuge Night Worker (Female*)
• FTC – Maternity Cover 12 Months, Leeds, Part-time (Monday to Wednesday, 30 hours Per Week)
• Salary £21,840 per annum, plus 50p per hour night premium.

It’s all about making a difference. Imagine being able to go home after work knowing everything you have done and will be doing is having a positive impact on someone.

Leeds Women’s Aid (LWA) is the largest women’s charitable organisation in Leeds and provides services for victims of domestic violence and abuse, honour‑based violence, forced marriage, trafficking, stalking and harassment and is the lead agency for two consortia, Leeds Domestic Violence Service and Women’s and Girls Alliance.

We are looking for a compassionate and supportive Refuge Night worker to join our team. The Out-of-hours Team are the first point of contact for, and access to LDVS for any person experiencing domestic violence and abuse. We work with victim-survivors providing a 24-hour helpline service and specialist guidance to our residents residing at our refuge accommodation.

You will need:

• A good understanding of the impact of domestic violence and abuse on victim survivors, children and their families.
• Experience of telephone based and/or customer service advice or support work.
• The ability to work under pressure in stressful or difficult situations.
• Great listening skills
• Able to work within an operational multi agency environment
• Able to lone work

The closing date is 9.00 am on Monday 12th October 2026; interviews will be held on Thursday 22nd October 2026.

LWA is fully committed to the principles of equality of opportunity and applications are welcome from all sections of the community.

LWA is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. An enhanced DBS disclosure will be required before taking up this position.

*Posts are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1)