Refuge Night Worker (Female*) Leeds Women’s Aid

Women; Leeds; Hybrid; GBP 20,000 - 24,000; Part time

Job summary

Leeds Women’s Aid (LWA) is seeking a compassionate Refuge Night Worker to join the out-of-hours team in Leeds. This maternity cover is 12 months, part-time Monday to Wednesday, 30 hours per week, with a salary of £21,840 per year plus a night premium of 50p per hour.

You will support victims of domestic violence and abuse, work within a multi‑agency environment, and contribute to a safe, supportive refuge service. An enhanced DBS is required.

Qualifications

• Understanding the impact of domestic violence on victim survivors, children and families.
• Experience of telephone-based and/or customer service advice or support work.
• Ability to work under pressure in stressful or difficult situations.
• Great listening skills and ability to work within an operational multi-agency environment.

Skills

Empathy

Listening skills

Telephone support

Multi-agency collaboration

Job description

Refuge Night Worker (Female*)

FTC Maternity Cover 12 Months
Loaction: Leeds
Part-time: Monday to Wednesday, 30 hours Per Week
Salary: £21,840 per annum, plus 50p per hour night premium

It’s all about making a difference.

Imagine being able to go home after work knowing everything you have done and will be doing is having a positive impact on someone. Leeds Women’s Aid (LWA) is the largest women’s charitable organisation in Leeds and provides services for victims of domestic violence and abuse, honour-based violence, forced marriage, trafficking, stalking and harassment and is the lead agency for two consortia, Leeds Domestic Violence Service and Women’s and Girls Alliance. We are looking for a compassionate and supportive Refuge Night worker to join our team. The Out-of-hours Team are the first point of contact for, and access to LDVS for any person experiencing domestic violence and abuse. We work with victim-survivors providing a 24-hour helpline service and specialist guidance to our residents residing at our refuge accommodation.

You will need:

• A good understanding of the impact of domestic violence and abuse on victim survivors, children and their families.
• Experience of telephone based and/or customer service advice or support work.
• The ability to work under pressure in stressful or difficult situations.
• Great listening skills
• Able to work within an operational multi agency environment
• Able to lone work

The closing date is 9.00 am on Monday 9th November 2026; interviews will be held on Tuesday 17th November 2026.

LWA is fully committed to the principles of equality of opportunity and applications are welcome from all sections of the community.

LWA is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. An enhanced DBS disclosure will be required before taking up this position.

* Posts are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1)

For an informal chat please contact [e-mail] to arrange.

We’re Open to Job Sharing! At LWA, we value flexibility and work-life balance. We welcome applications from candidates interested in job-sharing opportunities.