Domestic Abuse Refuge Support Worker

VONNE (Voluntary Organisations' Network North East); North Tyneside; On-site; GBP 24,000 - 29,000; Full time

Job summary

VONNE (Voluntary Organisations' Network North East) is seeking a Refuge Support Worker in North Tyneside to deliver high-quality trauma-informed support to residents of a domestic abuse refuge and help line. The role will involve safeguarding, safety planning, risk assessments and co-ordinating with IDVA and outreach services to support individuals and families.

The post will oversee new admissions, manage the 24-hour helpline, and contribute to day-to-day refuge operations to ensure residents

Qualifications

• Trauma-informed support to individuals and families in a domestic abuse refuge.
• Oversee new admissions and operate the 24-hour helpline.
• Assist with daily refuge operations, safety planning and risk assessments.

Responsibilities

• Provide high-quality, trauma-informed support to residents.
• Oversee admissions and run the 24-hour distress/helpline for domestic abuse in North Tyneside.
• Assist with daily refuge operations, safety planning and risk assessments to meet individual needs.

Job description

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline: Thursday, November 5, 2026 - 18:29

Based: North Tyneside

Salary: £26,675 Per Annum

Salary Type: Fixed Salary

Location: Tyne and Wear

Role description: Project Support

About Us

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About The Service - Women And Children's Services

We run services and dedicated women’s centres for those who are at risk or struggling with challenging circumstances, including women in the criminal justice system and those with experience of trauma, selling sex or sexual exploitation.

About The Job

The role of Refuge Support Worker will support the delivery of the North Tyneside Integrated Domestic Abuse Service refuge and helpline.

The post holder will provide high quality, trauma-informed support to individuals and families living in a domestic abuse refuge. The Day Support Worker ensures residents feel safe, empowered, and supported in rebuilding their lives, while assisting with daily refuge operations, safety planning, risk assessment and support to meet their individual needs.

This post also includes overseeing new admissions, and operating the 24-hour helpline for anyone affected by domestic abuse in North Tyneside. The helpline is available to people accessing all elements of the Integrated model including those people supported within dispersed accommodation and those supported by IDVA and Outreach Services.