Night Receptionists

Arora Hotels; Englefield Green; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided & dry cleaning

On-site parking

Staff discounts

Employee events and perks

Job summary

Arora Hotels is seeking a Night Receptionist for its prestigious five‑star property. You will warmly welcome guests, manage check‑in and check‑out, and provide information about facilities, services, and local attractions.

You will coordinate with other departments to ensure seamless stays, answer calls, allocate rooms, and prepare guest bills while resolving issues promptly. Strong English, a polished appearance, calm under pressure, and teamwork are essential; Opera PMS experience is a plus.

Qualifications

• Experience in hotel reception or similar role preferred.
• Excellent English communication (written and spoken).
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests with a warm welcome and assist with check-in/check-out.
• Provide information about hotel facilities, services and local area; handle inquiries and resolve issues.
• Coordinate with other departments to ensure seamless guest experiences; answer calls, allocate rooms and prepare guest bills.

Skills

Customer service

Check-in/check-out

Multi-tasking

English communication

Professional appearance

Team player

Calm under pressure

Opera PMS

Tools

Opera PMS

Job description

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.

  Manage check-in and check-out procedures efficiently, Provide guests with information about hotel facilities, services, and local area. Handle guest inquiries and resolve any issues promptly and professionally. Work closely with other departments to ensure seamless guest experiences. Answering calls, allocating rooms, and preparing guests' bills.

  Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role a real advantage. Opera PMS experience is a plus.

  Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities. A bit about what you will do..., We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

  Holiday - 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Uniform offered and dry cleaned. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties Introduce a friend scheme Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.