Night Receptionist / Porter

Ennismore International Management Limited; Witney; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Biannual socials

Exclusive staff rates

F&B discounts across sister properties

Estelleversary gifting

Uniform provided

Cycle to Work

Pension and life assurance

Perkbox benefits

28 days holiday

Staff forums

Job summary

Estelle Manor in Oxfordshire is seeking a Night Receptionist to be the welcoming face of the estate through the night, greeting late arrivals, assisting with overnight requests, and ensuring seamless departures before dawn. You will handle the night audit, support essential administrative tasks, and keep reception and communal guest areas impeccably presented.

The role suits those with hotel experience, strong communication, and the ability to work under pressure while delivering outstanding

Qualifications

• Previous hotel experience required; night shift experience in luxury properties desirable.
• Excellent communication skills; comfortable speaking with colleagues, senior management, members and guests.
• Ability to perform under pressure and meet deadlines.
• Passion for delivering exceptional guest experiences with keen attention to detail.

Responsibilities

• Welcome guests as the night receptionist and manage late arrivals.
• Assist with overnight requests and ensure smooth departures before dawn.
• Conduct night audit and support essential administrative tasks.
• Keep reception and communal areas clean, presentable and welcoming.

Skills

Hotel experience

Night shift experience

Communication skills

Guest service

Attention to detail

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace.

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace.

The Role:

As a Night Receptionist at Estelle Manor, you will be the welcoming face of the estate throughout the night, creating a seamless and memorable experience for every member and guest. Whether greeting a late arrival, assisting with overnight requests or ensuring a smooth departure before dawn, you'll deliver thoughtful, intuitive service with warmth and professionalism.

Behind the scenes, you'll keep the estate running effortlessly by completing the night audit, supporting essential administrative tasks, and ensuring our reception and communal guest areas remain impeccably presented.

Who we are looking for?

• Previous hotel experience. Experience of working nights or in a luxury property would be desirable.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.
• Passionate about delivering exceptional guest experience with keen attention to detail.

The on target earning potential for this role is £33,804.80 per annum based on a 40 hour contract - comprising a hourly rate of £14.81, plus a qualified estimate of £3,000 in gratuities and service charge*.

What's in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued,supported, andcelebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.

INDHP