Waiter, The Glasshouse

Ennismore International Management Limited; Witney; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Exclusive staff rates

Biannual socials

Estelleversary surprises

Colleague spaces stocked with food and

Uniform provided and seamstress

Cycle to Work scheme

Pension and health plan

Life assurance

28 days holiday

Job summary

Estelle Manor in Oxfordshire is seeking a passionate Waiter to join The Glasshouse dining team. You’ll serve across breakfast, lunch and dinner, delivering a warm, memorable guest experience and upsell to maximise tips, while upholding high standards of service throughout busy periods.

Alongside a base salary with generous gratuities, staff perks include exclusive staff rates, regular socials, a pension and health plan, uniform support, and a cycle-to-work scheme designed to reward commitment

Qualifications

• Ability to perform under pressure and meet deadlines.
• Excellent communication and relationship-building with guests and colleagues.
• Passion for hospitality and hosting.

Responsibilities

• Deliver a warm and memorable dining experience for every guest.
• Serve food and beverages across breakfast, lunch and dinner services.
• Maintain high standards of service, presentation and ambiance during busy periods.
• Assist in upselling and supporting teammates to enhance the guest experience.
• Address guest inquiries with a positive attitude and resolve concerns.

Skills

Pressure management

Guest interaction

Team player

Communication

Upselling

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are looking for a passionate Waiter to join our wonderful team in The Glasshouse restaurant.

The on target earning potential for this Waiter role is £32,716.96 per annum per annum based on a 40 hour contract - comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*.

Here's a bit more detail on what we see you doing in this role:

• As a Waiter, you’ll be delivering a warm and memorable dining experience for every guest who visits The Glasshouse.
• Your main focus will be serving food and beverages throughout the day—covering breakfast, lunch, and dinner services, with a commitment to excellence.
• You’ll take pride in every task, playing an essential role as part of our Food & Beverage team, ensuring that the space is always set up for success.
• Whether addressing guest inquiries with care or resolving any concerns with a positive attitude, you’ll help create a welcoming atmosphere.
• Maintaining the highest standards of service, presentation, and ambiance will be key, particularly during our busy lunch and dinner periods.
• Additionally, your skills in up selling and encouraging your teammates will contribute to enhancing the overall guest experience, ensuring that every interaction is warm, professional, and memorable.

Who we are looking for?

• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• An enthusiastic team player with a positive mindset and hugely charismatic.
• Excellent interpersonal, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.
• A genuine passion for hospitality and hosting.

What’s in it for you?

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here atEstelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.