Clubhouse Host

Ennismore International Management Limited; Witney; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Staff rates

Biannual socials

Estelleverary/anniversary celebration

Uniforms provided

Onsite seamstress

Cycle to Work

Pension & health plan

28 days holiday

Colleague forums & sustainability

Recommend-a-friend bonus

Feeds during shifts

Job summary

Estelle Manor, a rural retreat on an 85-acre Oxfordshire estate, seeks a Clubhouse Host to greet guests with warmth and professionalism. You will guide visitors through the mixed spaces, respond to enquiries, and contribute to an inviting atmosphere across the manor's amenities.

Applicants should excel in communication, enjoy hosting, and work well in a team. The role includes a base salary with tips potential and a supportive benefits package.

Qualifications

• Excellent communication skills and comfortable talking to colleagues, senior management and guests.
• Hosting/reception experience is advantageous.
• Ability to take responsibility and generate ideas with creative thinking.
• Enthusiastic team player with a positive mindset and charisma.
• Genuine passion for hospitality and hosting.

Responsibilities

• Create a warm and welcoming first impression for members and hotel guests.
• Be the first point of call for ad hoc enquiries and provide detailed guidance across all areas.

Skills

Communication

Hosting experience

Initiative

Team player

Hospitality passion

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role:

As a Clubhouse Host you will be responsible for creating a warm and welcoming first impression for our members and hotel guests. With a passion for being the first point of call for any ad hoc enquiries, you will provide detailed guidance through all areas of this mixed space, and your excitement for hosting will shine through within every guest interaction.

Who we are looking for?

• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Previous hosting experience in a reception role would be an advantage.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• An enthusiastic team player with a positive mindset and hugely charismatic
• A genuine passion for hospitality and hosting.

The on target earning potential for this role is £33,804.80 per annum per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.