Restaurant Host, Billiards Room

Ennismore International Management Limited; Witney; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff rates

Biannual socials

Estelleversary gifts

Uniform provided

Onsite seamstress

Job summary

Estelle Manor, a rural retreat on an 85-acre Oxfordshire estate, is seeking a Restaurant Host for The Billiards Room. The role focuses on creating a warm first impression, managing guest flow, and delivering personalised service for a luxury dining experience.

You'll record guest details, handle VIPs, and communicate dietary needs to the team, ensuring every guest feels valued and well cared for throughout their visit.

Qualifications

• Experience in hospitality or restaurant settings.
• Strong customer service and guest-relations skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Seat diners and manage restaurant flow to deliver smooth service.
• Create warm, welcoming first impressions for guests and members.
• Record guest profiles and note VIP preferences for personalised service.
• Communicate dietary requirements and special requests to the team.
• Anticipate guest needs and deliver proactive, memorable experiences.

Skills

Hospitality experience

Guest service

Teamwork

Communication

Multi-tasking

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are currently looking for a passionate Restaurant Host to join our fine dining Chinese restaurant, The Billiards Room.

The on target earning potential for this role is £32,716.96 per annum per annum based on a 40 hour contract - comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here's a bit more detail on what we see you doing in this role:

• Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
• Striving to build genuine, lasting relationships with all guests and members.
• Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
• Capturing all member information and recording it on their guest profiles.
• Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
• Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
• Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.

Who we are looking for?

A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the guest journey in The Billiards Room from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service when visiting Estelle Manor.

• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent interpersonal, time management and organisational skills
• Passionate about hosting and delivering exceptional guest experience with keen attention to detail

What’s in it for you?

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here atEstelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.