Night Receptionist (Part-Time) | Up to £13.25/hr + Discounts

Acco; Birmingham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Employee discounts

Training and development opportunities

Career progression

Job summary

ibis Birmingham New Street Station, part of the Accor group, is seeking a friendly Night Reception Team Member for the overnight shift. This part-time role offers 25 hours per week with a competitive hourly rate up to £13.25 and benefits.

You will welcome guests, handle check-ins/outs, support inquiries, perform night audits, and ensure safety and smooth operations while maintaining exceptional guest service.

Qualifications

• Friendly, approachable attitude and strong guest-facing skills.
• Excellent communication and problem-solving abilities.
• Detail-oriented with good organizational capability.
• Confident using computer systems and hotel software.

Responsibilities

• Welcome late arrivals and check guests in and out.
• Assist guests with requests and enquiries.
• Complete night audit and administrative tasks.
• Carry out safety and security checks around the hotel.
• Process payments and maintain guest records.
• Prepare the hotel for the day ahead, including breakfast readiness.
• Work independently while maintaining high service standards.

Skills

Friendly personality

Communication skills

Problem-solving

Attention to detail

Organizational skills

Computer literacy

Independent worker

Overnight shift flexibility

Customer service experience

Tools

Computer systems

Job description

ibis Birmingham New Street Station, part of the Accor group, is seeking a friendly Night Reception Team Member for the overnight shift. This part-time role offers 25 hours per week with a competitive hourly rate up to £13.25 and benefits.

You will welcome guests, handle check-ins/outs, support inquiries, perform night audits, and ensure safety and smooth operations while maintaining exceptional guest service.